Emotional Intelligence Theory (EQ - Emotional Quotient)

13:29 Yannie 0 Comments

After being a mother of two children, and surviving in the workforce for almost 9 years, I know it is important to have good EQ.

Emotional Intelligence is increasingly relevant to organizational development and developing people, because the EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential. Emotional Intelligence is an important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and more.

EQ embraces two aspects of intelligence:
1. Understanding yourself, your goals, intentions, responses, behaviour and all.
2. Understanding others, and their feelings.

EQ - the five domains
1. Knowing your emotions.
2. Managing your own emotions.
3. Motivating yourself.
4. Recognising and understanding other people's emotions.
5. Managing relationships, ie., managing the emotions of others.

By developing our Emotional Intelligence in these areas and the five EQ domains we can become more productive and successful at what we do, and help others to be more productive and successful too. The process and outcomes of Emotional Intelligence development also contain many elements known to reduce stress for individuals and organizations, by decreasing conflict, improving relationships and understanding, and increasing stability, continuity and harmony.

I'm also improving my EQ every now and then, in order to minimize the stess of being a working mother .

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